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Team Lead Service Desk (w/m/d)

IT/Internet/ Multimedia

Technical support and leading a team is familiar for you?- We are looking for someone to build up French speaking team for our client in Vienna!

Your are looking for a new challenge as Team Lead (w/m/d)?- Our client, an IT service providing company in Vienna, is looking for support for their team!

Your Responsibilities
  • Beeing the contact person for the main customer from Switzerland
  • Expanding the team and their training
  • Managing incidents with the technical client support
  • Improving SLA processes
  • Conducting perfomrance reviews and evaluate new services
We can offer
  • Flexible working hours and the opportunity for Home Office
  • Career opportunities as well as personal development
  • Coaching sessions for better leadership
  • Events for all employees
  • Young and open minded team
  • Modern office as well as 24/7 free coffee
Your Qualifications
  • Speaking French on native- level (C2)
  • At least 2 years of experience in the support (1st level support, Call Center or similar areas)
  • Experience in leading a team
  • Understanding of SLA process
  • Experience with customers
  • Well structured and solution oriented team player (w/m/d)
  • Good command of English

The annual gross salary foreseen for this position is 35800,00. An overpayment based on qualification and professional experience is possible.


Does this sound interesting and you want to make use of your French?- Apply now and get more information about the company and the position!

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